This policy applies to information collected through:

• Our website, https://www.sigmalaser.co.in;
• Contact forms, quote request forms and product inquiry forms;
• Enquiries made by phone, email and WhatsApp;
• Product demonstration and consultation requests;
• Career or job application forms, where applicable;
• Business communications during sales, delivery, installation and support.

It does not apply to third-party websites or services that may be linked from our website, which are governed by their own privacy policies.

We collect information in three broad ways:

• Information you provide directly-when you contact us, request a quote, ask for a demonstration, place an order, or apply for a role;
• Information collected automatically-limited technical and usage data gathered when you visit our website;
• Information from business interactions-details exchanged in the normal course of sales, delivery, installation and after-sales support.

The following sections explain each category in more detail.

When you contact us or submit a form, we may collect personal information such as:

• Full name and designation;
• Mobile or phone number;
• Email address;
• City and state / location;
• Any details you choose to include in your message or requirement.

We collect only the information needed to respond to and serve your enquiry. Please avoid sharing sensitive personal information that is not relevant to your business requirement.

As a B2B manufacturer, we also collect business-related information, which may include:

• Company or organisation name;
• Industry and nature of business;
• Product interest and application requirements (such as material, thickness and volume);
• Business address and delivery / installation site details;
• Order, payment and tax-related details necessary for invoicing and statutory compliance.

This information helps us understand your requirement, recommend suitable machines and fulfil orders accurately.

When you visit our website, certain technical information may be collected automatically, including:

• IP address and approximate location;
• Browser type and version;
• Device type and operating system;
• Referring website and exit pages;
• Date, time and duration of your visit.

This information is used for website functionality, security and to understand how our website is used. It is generally not used to personally identify individual visitors.

We collect usage data to understand how visitors engage with our website, such as:

• Pages and products viewed;
• Links and buttons clicked;
• Navigation paths through the website;
• General interaction and engagement patterns.

This helps us improve our content, structure and overall user experience. Usage data is typically analysed in aggregate form.

Our website may use cookies and similar technologies to function correctly and to improve your experience. Cookies are small files stored on your device that help websites remember your preferences and activity.

• Essential cookies-required for the website to operate properly;
• Analytics cookies-help us understand website usage and performance;
• Functional cookies-remember your preferences for a better experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

We may use analytics tools (such as website analytics services) to measure traffic and understand visitor behaviour. These tools may collect information such as pages visited, time spent and general location, using cookies and similar technologies.

The insights are used solely to improve our website and services. Where third-party analytics providers are used, their handling of data is subject to their own privacy policies.

We use the information we collect for legitimate business purposes, including:

• Responding to enquiries and communications;
• Preparing quotations and proposals;
• Arranging product demonstrations and consultations;
• Processing, fulfilling and supporting orders;
• Providing installation, service, maintenance and spare parts;
• Issuing invoices and meeting statutory and tax obligations;
• Improving our products, website and customer experience;
• Sending relevant business updates and information, where permitted.

We do not use your information for purposes unrelated to our business without an appropriate basis.

When you submit an enquiry through our website, phone, email or WhatsApp, we use your information to understand your requirement, respond appropriately, and guide you to the right machine or solution.

Enquiry details may be recorded in our internal systems so that our sales and technical teams can follow up, maintain continuity and provide informed assistance.

When you request a quotation or proposal, we use your contact and requirement details to prepare and share pricing, specifications and commercial terms suited to your needs.

This information may be retained to support follow-up, order processing and future reference relating to your enquiry.

When you request a product demonstration or factory visit, we use your details to schedule the visit, coordinate with our team, and prepare a relevant demonstration for your application.

We may contact you to confirm timing, understand your requirements and follow up after the demonstration.

When you contact us for service, spares or technical support, we use your information to identify your machine, understand the issue, coordinate service, and supply the required parts or assistance.

Support-related records may be maintained to provide continuity of service and to improve our support quality over time.

From time to time, we may send relevant business communications-such as product information, updates or offers-to customers and contacts, where appropriate and permitted.

• We send such communications only for legitimate business purposes connected with our products and services;
• You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided;
• Opting out of marketing will not affect essential communications relating to your orders, service or support.

We do not sell your personal information. We share information only where necessary and appropriate, such as:

• With trusted service providers who help us operate (for example, logistics, IT, payment and communication providers), under appropriate confidentiality arrangements;
• With third-party component or technology partners where required to fulfil or support an order;
• Where required by law, regulation, legal process or competent authorities;
• To protect our rights, property, safety, or that of our customers, where reasonably necessary.

We share only the information needed for the specific purpose, and expect our partners to protect it appropriately.

We may engage third-party service providers to support our business operations, such as website hosting, analytics, communication tools, logistics and payment processing.

• These providers may access information only to the extent necessary to perform their services for us;
• They are expected to handle information securely and in line with applicable obligations;
• We do not authorise them to use your information for their own unrelated purposes.

We take reasonable technical and organisational measures to protect the information we hold against unauthorised access, misuse, loss or disclosure. These measures may include:

• Restricting access to information to authorised personnel only;
• Using appropriate security practices for our systems and communications;
• Maintaining confidentiality expectations across our team and partners.

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding the information entrusted to us.

We retain information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Responding to and following up on enquiries;
• Processing and supporting orders;
• Meeting legal, accounting, tax and statutory requirements;
• Maintaining legitimate business records.

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it. [Specify retention periods if you wish-REVIEW]

We are committed to handling information responsibly and transparently. Our practices include:

• Collecting only information that is relevant and necessary;
• Using information for clearly identified business purposes;
• Limiting access to information on a need-to-know basis;
• Reviewing our practices to maintain appropriate protection.

We aim to align our practices with applicable data protection principles and laws relevant to our business in India and the markets we serve.

Subject to applicable law, you may have rights in relation to the information we hold about you, including the ability to:

• Request access to the information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information, where appropriate;
• Opt out of marketing communications;
• Raise questions or concerns about how your information is handled.

To exercise any of these, please contact us using the details in the Contact Information section. We may need to verify your identity before acting on a request.

If you would like to access or correct the information we hold about you, please contact us with your request and sufficient details to identify your records.

We will respond within a reasonable timeframe and make appropriate corrections where the information is found to be inaccurate or incomplete, subject to any legal or record-keeping obligations.

You may opt out of receiving marketing or promotional communications from us at any time by:

• Contacting us by phone or email and requesting removal;
• Using any unsubscribe or opt-out option provided in a communication.

Even after opting out of marketing, we may still contact you regarding active enquiries, orders, service or legal and statutory matters.

Our website may contain links to third-party websites or platforms for your convenience. We are not responsible for the privacy practices, content or security of those external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by Sigma Laser Technologies.

Our website and services are intended for businesses and professional users, not for children. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

Sigma is based in India and serves customers in India and international markets. If you access our website or contact us from outside India, please be aware that your information may be processed and stored in India.

By interacting with us, you understand that your information may be handled in accordance with this Privacy Policy and applicable Indian laws, which may differ from the laws of your own country.

• We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements;
• The latest version will be published on our website with its effective date;
• We encourage you to review this policy periodically;
• Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

We aim to handle information in accordance with applicable laws and regulations relevant to our business, including applicable data protection and privacy laws in India.

We may disclose information where required to comply with legal obligations, respond to lawful requests from authorities, or protect our legal rights.

For any questions about this Privacy Policy or how your information is handled, please contact us:

If you have any concern about your privacy, a request relating to your information, or a complaint about how your information has been handled, we want to hear from you.

• Email us at info@sigmalaser.in or sigmamechotronicsltd@gmail.com with the subject line “Privacy Concern”;
• Or call us on 9824509994 and ask to speak with the person responsible for privacy matters.

We will review and respond to genuine privacy concerns promptly and professionally.